Automotive training for professionals
The main area of our activity is training in the field of automotive sales, customer service, management and automotive technology. As a few we have been training on the handling, diagnosing and repairing of heavy vehicles over 6.0 tonnes GVW (trucks) because our trainers have a university degree in automotive knowledge and long-term practical experience.
In addition to the training we have a translation service of manuals, technical documentation and texts concerning aftersales and sales.
Sales
In the area of sales, we offer the following services:
- training of building a dedicated sales network
- training of sales department management
- training for dealers management staff
- training of new products professional presentation
- translation
Aftersales
In the area of aftersales, we offer the following services:
- communication in customer service
- building customer loyalty
- creating and managing call center
- direct telephone service
- customer relationship management in the automotive industry
- aftersales department management
Workshop and spare parts department
In the are of spare parts sales and workshop actions we offer the following services:
- training of spare parts management policy and merchandising
- parts and aftersales department management
- product training for service technicians and service advisors
- training in automotive technology (CAN network, suspension, braking systems, air conditioning, control and monitoring systems, injection systems, engines, propulsion systems, bodywork, electrical and electronic systems, etc.)
- translation of specialized technical literature
